Jan 14, 2022 - 4 minute read

No Invisible Work!

Want to advance in your career? Want to empower your team with the information they need? There is one very essential rule you must also follow: No Invisible Work! Let me tell what this means and why this is so important.

Jan 12, 2022 - 6 minute read

AI Design - Picking, Pruning, and Shaping

AI Design is an intriguing problem space! In my recent experiences with AI, I’ve come to see the significant differences in the use of hard logic and soft logic heuristics and the effects they have on the quality of the decisions made by actors. Read on to accompany me on this journey.

Jun 29, 2021 - 3 minute read

How To Assign Tasks In a Healthy Company

Work and tasks are inseparable. Things have to be done to solve customer problems and make money. What’s the best to assign tasks in a healthy company system? Read on to find out.

Jun 17, 2021 - 5 minute read

4 Levels of Customer Service

Customer Service is something that companies loves to talk about, but very few do well. If you want to delight your customers, you need to dial in the exact type of customer service experience you wish to provide. What is the very best type of customer service? Read on and find out.